Show Schedule

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Day 1
Sunday, October 21, 2018

8:30am – 5:30pm
Location: Conference Room 7

Aquatic Facility Operator Instructor (AFOI) Workshop - (Day 1 of 2)

Bob Bradley, Brad Anderson

The Aquatic Facility Operator Instructor (AFOI) Workshop is an exclusive professional development opportunity designed to prepare new instructors to teach the AFO certification course. Potential attendees must apply to the National Recreation and Park Association (NRPA) to take the workshop. Once accepted, you will receive instructions on how to register. For more information and to […]

8:30am – 6:30pm
Location: Conference Room 10

Aquatic Facility Operator (AFO) Certification Course (Day 1 of 2)

Robert Kappel

This 2-day program is presented in conjunction with the National Recreation and Park Association (NRPA). Demystify the science and art of water-quality maintenance and pool management while earning your AFO certification in this comprehensive program for pool and park managers. Participate in lectures, view audio-visual presentations and analyze a variety of technical and reference materials. […]

8:30am – 6:30pm
Location: Conference Room 13

Certified Pool Operator (CPO) Certification Course (Day 1 of 2)

Lee Hovis

The National Swimming Pool Foundation’s two-day workshop is designed to provide the knowledge necessary to operate and manage public pools and spas. The CPO class is widely accepted by health departments and fulfills the local and state requirements for certification for pool service technicians as defined in many states.  Course takes place on October 21-22, […]

10:00am – 7:00pm
Location: Off-Site

Ellis Lifeguard Instructor Licensing Program (Day 1 of 3)

Original ILTP™ Instructor Training Dates: Three Days:  Sunday, Oct. 21: 10:00 AM – 7:00 PM; Monday, Oct. 22: 9:00 AM – 9:00 PM; Tuesday, Oct. 23: 9:00 AM – 7:00 PM Renewal ILTP™ Instructor Training Date: One Day: Monday (Oct. 22):  9:00 AM – 9:00 PM Course information: Jeff Ellis & Associates (E&A) will conduct this Lifeguard Instructor […]

Day 2
Monday, October 22, 2018

8:00am – 6:00pm
Location: Off-Site

American Red Cross Lifeguarding Instructor Trainer Review Course

The American Red Cross is pleased to offer a Lifeguarding Instructor Trainer Review Course. The instructor trainer review course allows qualified candidates who are certified lifeguarding instructors from other approved training agencies the opportunity to participate in a modified instructor course designed to gain certification as an American Red Cross Lifeguarding Instructor.  Course registration includes all course materials. Tuition […]

8:30am – 5:30pm
Location: Conference Room 7

Aquatic Facility Operator Instructor (AFOI) Workshop - (Day 2 of 2)

For more information, see Day 1 description.

8:30am – 6:00pm
Location: Conference Room 10

Aquatic Facility Operator (AFO) Certification Course (Day 2 of 2)

For more information, see Day 1 description.

8:30am – 6:00pm
Location: Conference Room 13

Certified Pool Operator (CPO) Certification Course (Day 2 of 2 & Blended Course)

For Day 1 of 2 In-Person CPO® Certification course information, click here. CPO CERTIFICATION BLENDED TRAINING The NSPF® Certified Pool/Spa Operator® (CPO®) Certification program is available as a blended training program.  The Course combines online curriculum with one day of classroom learning and testing that is also Day 2 of the 2 Day In-Person Course. Pool […]

9:00am – 9:00pm
Location: Off-Site

Ellis Lifeguard Instructor Licensing Program (Day 2 of 3)

This day is also the Renewal Instructor Training date. For more information, see Day 1 description.

Day 3
Tuesday, October 23, 2018

6:30am – 2:00pm
Location: Off-Site

WWA Annual Golf Tournament & Luncheon At Desert Pines Golf Club

This year’s Annual Golf Tournament will take place October 23, 2018 at the Desert Pines Golf Club in Las Vegas, Nevada, U.S.A. Featuring the award-winning design of iconic golf course architect Dye Design, Desert Pines Golf Club features more than 4,000 mature pine trees lining the fairways with grass running from tees to pins. White sand bunkers […]

9:00am – 5:00pm
Location: Conference Room 7

WWA Advanced Water Quality Certificate Course

Rich Young

Some have described the WWA’s Advanced Water Quality Certificate Course as an AFO or CPO course on “steroids,” as the information far exceeds the basic knowledge offered about operating typical swimming pools in the certification classes. Let’s face it, waterparks place a very high workload on most all of the water treatment systems including water […]

9:00am – 5:00pm
Location: Conference Room 11

WWA University: Ready, Set, Go! A Guide To Getting Started Workshop

Judith Leblein Josephs, CPRA, RA, Sasha Mateer, Louis Cirigliano, Jr., George Deines, George Panton

This workshop is a practical guide for the first time waterpark operator or those new to management positions. Whether you are planning a public facility or your first waterpark commercial venture, this full day of exploring industry best practices with this panel of experienced waterpark professionals will prepare you for your first season or your […]

9:00am – 5:00pm
Location: Ballroom G

WWA University: Waterpark Design, Development & Expansion Workshop

The WWA University: Waterpark Design, Development & Expansion Workshop brings together leading industry development experts, licensed design professionals and facility operators to discuss the most important topics relating to waterpark development and expansion. You’ll hear from experienced operators who have been through the development process and successfully navigated the challenges. Learn their secrets and what […]

9:00am – 5:00pm
Location: Ballroom D

WWA University: Waterpark Maintenance School

Jim Basala, Lee Hovis, Cody Butcher, Clay Barnes, Brett Steinbrueck, Dustin Kauffman, Robert Kappel, Mike Fowler, Robin Ritz, Bob Landis, Mike Grabowski

The WWA University: Waterpark Maintenance Workshop will feature top industry experts presenting topics designed to help waterpark operators improve their periodic, routine and preventative maintenance programs. You will have the opportunity to challenge a panel of experts to help solve even your toughest operational issues. Whether you are experienced in waterpark operations and looking to up […]

9:00am – 5:00pm
Location: Ballroom E

WWA University: Fuel Your In-Park Revenue With Marketing Strategies

Alexandra Barilla, Mark Moore, Chris Duxbury, Cade Vereen, Bob Martin, Lori Thompson, Stephanie Hee-Johnston, Chris Ozimek, Marisol Ramirez, Lindy Frye, David Thompson, Steve Rodgers, Lance Reynolds, Ken Handler, Sasha Hartloff, Jim Kunau, Connie Blowe, Mike Reilly, Mike McDonald, Cathy Lawson

Is your in-park revenue lacking the “get up and go” power it needs to be successful? You might be missing the necessary marketing strategies needed to fuel those ideas. Join us as we dive into topics relating to in-park revenue and share fresh ways to market programs that drive revenue in your park. We will […]

9:00am – 5:00pm
Location: Ballroom F

Executive & Senior Officials All Hazards Preparedness Workshop

This full day workshop is presented by the Texas A&M Engineering Extension Service, and funded by the U.S. Department of Homeland Security the Federal Emergency Management Association. This course provides a forum for attendees to understand strategic and executive-level issues related to all-hazard disaster preparedness, to share proven strategies and best practices, and to enhance […]

9:00am – 6:00pm
Location: Conference Room 5

SAI StarGuard ELITE Lifeguard Instructor Workshop (Renewal)

Lake White

Learn how experiential learning theory can streamline your lifeguard training sessions, while maximizing skills development and retention, lifeguard confidence and lifeguard professionalism. This will be a blended learning experience combining an online course with an instructor-trainer led session for StarGuard Instructors seeking renewal credentials. This course is for renewals only. Please contact sara@sai-intl.org for more information. To […]

9:00am – 7:00pm
Location: Off-Site

Ellis Lifeguard Instructor Licensing Program (Day 3 of 3)

For more information, see Day 1 description.

5:15pm – 6:00pm
Location: Ballroom F
6:00pm – 7:00pm
Location: Ballroom C

Day 4
Wednesday, October 24, 2018

8:45am – 9:45am
Location: Conference Room 7

Fiscal Responsibility – How To Meet Revenue & Cost Recovery Objectives

Paul Foltz, Adam Blackmore

This session is designed to explore revenue and cost recovery objectives from two perspectives:  administration and facility operation.  You will gain a better understanding of how financial analysis can be used to influence decision-making in a business environment.   Our discussion will highlight how to maintain sustainable public finances by gaining knowledge in cost recovery and […]

8:45am – 9:45am
Location: Ballroom F

The Hitchhiker's Guide To After The Ambulance Leaves: Preparing For What Guard Class Didn’t Teach You

Chris Norman

As lifeguards, we are extensively trained in how to respond to an emergency and give flawless care. But what happens when the ambulance leaves? You will learn how to prepare you, your facility and your staff for how to react and what to expect in the coming minutes, hours and days following a major medical […]

8:45am – 9:45am
Location: Ballroom E

What To Do When Foodborne Illness Pops Up In Your Facility

Allison Stock, PhD, MPH, Gaylee W. Gillim, Esquire

Each year, one in every six of us is exposed to a foodborne illness resulting in 128,000 hospitalizations and more than 3,000 deaths. Food poisoning, or exposure to a foodborne illness, has many permutations. Most of us are familiar with cases where multiple outbreaks of illness happen across the country due to E. coli or […]

8:45am – 9:45am
Location: Conference Room 11

Designing For Operational Efficiency and Sustainability

Nicholas Neuman, Cody Butcher

How do you balance thrill and safety while offering users a memorable experience with each park visit? Together, we can look at key design decisions that impact long-term sustainability and operational efficiency at any aquatic facility. This session will use real life examples of waterparks and aquatic centers that have found success in designing for […]

8:45am – 9:45am
Location: Ballroom G

Developing Talent and Building A Strong Leadership Bench

Mark Dukes, Connie Blowe

Great leaders develop their teams and recognize the value of talent retention. In this competitive job market, it’s important to not just hold on to the best talent but to help them grow and achieve the next level on their career journey. Join Mark Dukes, GM Disneys Water Parks and Connie Blowe, Proprietor Disney Water […]

8:45am – 9:45am
Location: Ballroom D

Engaging Your Guests On Social Media

Mickey Lewis, Jim Moseley

In today’s digital world, social media isn’t a “nice to have,” it has got to be a fundamental part of your engagement strategy. But how do you know which channels to use and what strategies to deploy? Join Mickey Lewis, Corporate Director of Sales and Marketing for Splash Kingdom Family Waterparks, and Jim Moseley, Director […]

10:00am – 11:15am
Location: Conference Room 7

Smaller Park Meeting

Stephen Sims, Ed, ATC

Back by popular demand! Designed especially for smaller facilities, this old-fashioned town-hall meeting format encourages audience discussion of unique problems and solutions. Smaller park operators need to seemingly be masters of all trades and make a profit at the same time. Larger facilities have also expressed an appreciation for the open format discussion of issues […]

10:00am – 11:15am
Location: Ballroom D

Survey Says! – What Drives Your Guests To Visit (Or Not) & How Does It Translate To Attendance, Membership & Revenue

Peter A. Fingerhut, Jeff Havlik, CJ Jordan

In this two part session, PGAV Destination’s Voice of the Visitor and the World Waterpark Association’s Benchmarking Survey will be presented. While Voice of the Visitor quantifies aggregate attractions’ industry performance and provides an outlook on future visitation specifically from the point of view of the visitors themselves, the WWA Benchmarking Survey showcases the results […]

10:00am – 11:15am
Location: Ballroom E

Answers for Operators: Legal Perspectives On Your Issues

Gaylee W. Gillim, Esquire, Rudie D. Baldwin, Esquire, Joseph Brownlee, Esquire, Jeffrey W. Johnson, Esquire, Louis Lopez, Esquire

A panel of attorneys from the International Amusement & Leisure Defense Association (IALDA) will address a range of topics from questions submitted by operators. Examples include handling staff discipline, employee use of social media related to issues at your facility, managing guest service issues caused by other guests, and implementing policy changes or remedial measures […]

10:00am – 11:15am
Location: Ballroom F

Active Shooter Preparedness – Department of Homeland Security

Gonzalo H. Cordova

Preparing employees for a potential active shooter incident is an integral component of an organization’s incident response planning. Because active shooter incidents are unpredictable and evolve quickly, preparing for and knowing what to do in an active shooter situation can be the difference between life and death when every second counts. Department of Homeland Security […]

10:00am – 11:15am
Location: Conference Room 11

The Renovation and Upgrade Of Waterpark Rides and Attractions

Roger Currie, John Child

This session will look at the need and the process of upgrading the attraction content of waterparks, with particular emphasis on the unique challenges facilities face with the related operational shut-down restrictions, limited space availability, building/planning controls and the potential impact on environmental services and water treatment systems. This subject takes on increasing significance as […]

10:00am – 11:15am
Location: Ballroom G

Trends In Waterpark Food & Beverage

Scott Carothers, Lance Reynolds

Hear about the latest trends in food and beverage from industry experts. Discover ideas to help you increase your food and beverage per caps while increasing your guest satisfaction. Learn why and how the use of technology can greatly improve your food and beverage outlets and result in higher spend, better speed of service and […]

11:30am – 12:30pm
Location: Ballroom A

Opening General Session

Join hundreds of your fellow WWA attendees for this annual gathering that kicks off the opening of the Trade Show Floor. During this hour-long event, you’ll hear updates from the WWA’s Board of Directors, honor Hall of Fame inductees and Board Award winners and review the most recent industry news from 2018.  

12:30pm – 2:30pm
Location: Paradise Exhibit Hall

Trade Show Lunch Day 1

It’s one of our signature show amenities—a tasty buffet lunch on the trade show floor. You’ll enjoy casual, open networking time while you refuel for a busy day on the show floor! Lunch on the trade show floor gives you another chance to meet new people, share successes and challenges and find solutions to your […]

12:30pm – 6:30pm
Location: Pavilion & Paradise Exhibit Halls

WWA Trade Show (Lunch served 12:30 to 2:30 p.m.)

The Trade Show will take place October 24 & 25. Here, you’ll gain access to 100,000 square feet of the newest, most innovative waterpark-related goods and services. Don’t miss visiting both exhibit halls where you’ll be able to source and secure everything you need from top level professionals, including quality products and vital services. Special […]

1:00pm – 2:00pm
Location: Paradise Exhibit Hall

Public Sector Committee Lunch & Learn

Join members of WWA’s Public Sector Committee, as well as other attendees who operate municipal waterparks and spray parks, for an hour-long lunch and learn event. Come ready to chat with like-minded professionals and share ideas and challenges in an informal setting. All are welcome!

3:00pm – 4:00pm
Location: WWA Booth #1113-1214

Chat With Committee Members - Education, Marketing & Communications and Waterpark Resort

Stop by the WWA Booth and meet with WWA Committee leaders! They are looking forward to chatting with you on a variety of topics.

4:00pm – 5:00pm
Location: WWA Booth #1113-1214

Chat With Committee Members - Government Relations and Public Sector

Stop by the WWA Booth and meet with WWA Committee leaders! They are looking forward to chatting with you on a variety of topics.

5:00pm – 6:00pm
Location: Exhibit Hall

Welcome Reception on the Trade Show Floor

After shopping the Trade Show floor, take some time Wednesday afternoon to mingle with your fellow attendees in an informal setting while enjoying a refreshing beverage. Get the conversations started, then continue them at the Annual Reunion Party later that evening. This event is open to all who have a badge that gains them entrance to […]

7:30pm – 10:30pm

Annual Reunion Party At Wet'n'Wild Las Vegas

Harness the power of networking by meeting and chatting with your fellow show attendees during this first evening’s party at the WWA Show hosted by Wet’n’Wild Las Vegas. You’ll mingle with hundreds of innovators who are taking the industry to the next level, all while enjoying behind-the-scenes time at this beautiful waterpark venue. This event is […]

Day 5
Thursday, October 25, 2018

7:00am – 8:30am
Location: Ballroom C
8:45am – 9:45am
Location: Conference Room 11

Waterpark Resort Roundtable

Blake Ford, Kari Tjader, Ashlie Sharp

Looking to learn more about a waterpark resort-related topic that has not yet been covered elsewhere?  Join your industry colleagues for an in-depth discussion of the unique issues affecting your operation.  Why recreate the wheel when we can lean on each other to learn best practices?  Enjoy dynamic discussions and collaborate with industry leaders to gain further […]

8:45am – 9:45am
Location: Ballroom D

Small Budget, No Budget Marketing

Jen Post

Are you an aquatic professional who is looking for resources to increase your marketing reach and social media presence? In this session, we will explore tools to fit smaller budgets, especially those set for municipal waterparks and aquatic centers. Come find a few new ideas to implement in the upcoming season. You’ll will walk away with […]

8:45am – 9:45am
Location: Ballroom E

The Art of De-escalation - Strategies For Maintaining A Calm State During Challenging Situations

Helicia Thomas, Alex Bernal

This session is designed to teach people the common factors and cycles of conflict and provide them with de-escalation strategies and techniques.  In addition, you will leave having a clear understanding of how to identify and defuse escalating behavior. Learn the common factors of conflict, how to break the conflict cycle and strategies and techniques […]

8:45am – 9:45am
Location: Conference Room 7

Creative Recruiting & Retention To Combat The Lifeguard Shortage

George Deines, Nichole Bohner

Waterpark professionals across the country struggle season after season, year after year to fully staff their lifeguard positions and to identify where to start in building a framework to attract their ideal team members. In this session, we’ll explore the current “shortage” issue and we’ll discuss how building a clear brand and embracing social media […]

8:45am – 9:45am
Location: Ballroom G

The True Cost Of Adding An Attraction

James F. Dunn

Ever decide to add an attraction to your park only to have the final project costs go way over what you were anticipating?  Beyond purchasing the ride, the true costs for engineering, design and installation can often leave you feeling surprised and overwhelmed–especially when you aren’t aware up-front of all the factors that go into […]

8:45am – 9:45am
Location: Ballroom F

When Drowning Does Not Mean Death

Justin Sempsrott, MD, FAAEM

Drowning is the process of respiratory impairment as a result of submersion or immersion. What happens when someone drowns but doesn’t die? This session will explore non-fatal drowning (sometimes incorrectly called “dry,” “delayed” or “secondary”). Photos and videos of actual drowning patients will be presented, as well as practical information on what to do at […]

9:00am – 9:45am
Location: Boardroom
10:00am – 11:00am
Location: Ballroom A

Keynote Session: Nice Bike: Making Connections That Move People

Mark Scharenbroich, CSP, CPAE

Mix thousands and thousands of black leather, bandana wearing, tattoo bearing Harley-Davidson riders with a 100th Anniversary and one beige rental car and the end result will be the perfect metaphor for connecting with others: “Nice Bike.” Nice Bike acts as a powerful catalyst to help build stronger, more unified teams. The message inspires audience […]

11:00am – 3:30pm
Location: Pavilion & Paradise Exhibit Halls

WWA Trade Show (Lunch served 12:00 to 2:00 p.m.)

The Trade Show  will take place October 24 & 25. Here, you’ll gain access to 100,000 square feet of the newest, most innovative waterpark-related goods and services. Don’t miss visiting both exhibit halls where you’ll be able to source and secure everything you need from top level professionals, including quality products and vital services. Special […]

11:15am – 12:00pm
Location: Conference Room 5
11:15am – 12:00pm
Location: WWA Booth #1113-1214

Chat With Committee Members - Public Sector and Safety

Stop by the WWA Booth and meet with WWA Committee leaders! They are looking forward to chatting with you on a variety of topics.

12:00pm – 2:00pm
Location: Paradise Exhibit Hall

Trade Show Lunch Day 2

Replenish your mind and body on the second day of the trade show with another excellent buffet lunch. This lunch is included in the Symposium Package.

2:15pm – 3:00pm
Location: WWA Booth #1113-1214

Chat With Committee Members - Education, Marketing & Communications and Technology & Innovations

Stop by the WWA Booth and meet with WWA Committee leaders! They are looking forward to chatting with you on a variety of topics.

3:30pm – 4:45pm
Location: Ballroom D

Marketing Roundtable: The Latest Best Practices Revealed

Mark Moore, Jim Moseley, Julie Catona, Lindy Frye, Justin Schuvie, Shelly McCormick

Using a roundtable format, this session will allow you to meet with industry experts, as well as like-minded industry peers, in small groups for more intimate discussion time. You’ll leave this session with new ideas that will enable you to get the most out of your marketing. You’ll hear interesting perspectives on the toughest marketing […]

3:30pm – 4:45pm
Location: Conference Room 7

An Operator’s Perspective: Practical Ways To Serve Guests With Disabilities

Scott Silar, John Child

This session will discuss the American’s With Disabilities Act from an operator’s perspective on the ADA, as well as offer ways facilities outside the U.S. handle guests with special needs.  Operators from parks specializing in providing accommodations will discuss practical ways to create win-win situations with your guests, developing long-lasting customer relationships and supporting an inclusive […]

3:30pm – 4:45pm
Location: Ballroom G

Efficient Maintenance Management

Kevin Post

Do you feel like you have no time because it’s all spent on handling daily maintenance?  In this session, we’ll review common daily, seasonal and preventative maintenance tasks.  We’ll also review training techniques for teaching your staff how to follow through and troubleshoot maintenance items at your facility. Learn daily, seasonal and preventative maintenance tasks […]

3:30pm – 4:45pm
Location: Ballroom F

The Other Season: Creating An Exceptional Workforce That Drives Revenue

Shawn Welch

What separates good theme parks, waterparks and FECs from great ones? What will maximize your competitive advantage?  Your team is what makes your business stand out. Even if you have the best attractions, your customers will choose the competition if they do not feel valued. Your revenue plan is dependent on meeting attendance goals, which […]

3:30pm – 4:45pm
Location: Ballroom E

Incident Reporting: Why The Devil Is In The Details

Kent Sanders, Wendy Rosales, Rafael Ovelar

Properly documenting the details of an incident at your waterpark greatly impacts your future success. Not only will complete and proper documentation allow your risk management, insurance and legal teams to understand the specifics of the situation, but it also allows facilities to put in place processes and procedures to help prevent future incidents. Learn […]

3:30pm – 4:30pm
Location: Conference Room 11

Improving Rider Experience Using Technology

Jeff Havlik, Scott Stefanc, Adam McIntyre

This interactive roundtable discussion will explore technology options for transforming that tired attraction into a new and improved experience that will get your guests wanting to queue up time and time again.  We’ll cover topics from low tech approaches such as lighting, music and projection to high tech solutions with interactive elements and more!  Hear […]

5:00pm – 6:00pm
Location: Conference Room 7

Success & Succession in Aquatic Operations

Joshua Martinez, Ryan Vaden, Ryan Smith

Succession planning is necessary for any operation or operator that wishes to succeed tomorrow. Learn the three major steps for building a team that will properly fit the needs of your current operation as well as prepare your organization for planned expansions, and fortify your organizational chart for inevitable top level leadership changes.

5:00pm – 6:00pm
Location: Ballroom E

CCTV & Video Surveillance - How Are You Doing As Big Brother?

Corion Wynn, Michael Oostman

Most facilities use CCTV and video surveillance, yet few define the use, placement, review and retention of recordings on these devices. Protect yourself and your facility by knowing the legal considerations surrounding their use, and “lessons learned” by those who use them.  Discussions of best practices and “reasonable expectation of privacy” will be included.

5:00pm – 6:00pm
Location: Ballroom F

A Bloody Good Time: Interactive In-Service Training

Stephanie Darimont

This interactive session will give you new ways of implementing realistic scenarios in your current in-service training program. We will share the tools necessary to take your in-service and training to the next level by using moulage (the application of mock injuries) and other innovative training techniques and give you examples to take back to […]

5:00pm – 6:00pm
Location: Ballroom G

The Royal Treatment: Developing VIP Programs At Your Park

Melissa Lockwood

When our job is to create special memories how can we create an extra special experience? Discover how to develop a VIP Guest Program at your park and how to deliver it to guests. Learn all about the ways a VIP can command a premium price and add to your brand and bottom line.

5:00pm – 6:00pm
Location: Conference Room 11

Non-Traditional Groups and Other Sales Ideas

Desi Dean, Marisol Ramirez

We dare you to think outside the box! Though corporate and social events are the bread and butter of any group sales department, there are plenty of opportunities for your sales team to access networks of people and create group events without businesses and organizations having to pay out of pocket. Additionally, the session will […]

5:00pm – 6:15pm
Location: Ballroom D

Lessons Learned: Hyland Hills Water World - We've Seen A Thing Or Two

Greg Mastriona, Yvonne Fischbach, Bob Owens, Joann Cortéz, Steve Loose, Justin Schuvie

Hyland Hills Water World, owned and operated by Hyland Hills Park and Recreation District just outside Denver, was established in 1979 through the efforts and vision of WWA Hall of Famer and then Hyland Hills Executive Director, Greg Mastriona. Water World is one of the largest and most innovative waterparks in the world. Hear present […]

Day 6
Friday, October 26, 2018

9:00am – 10:00am
Location: Ballroom G

Keynote Session: Customer Experience Is The New Competitive Advantage - What Works, What Doesn't & Why it Matters More Than Ever

David Avrin, CSP

The greatest source of lost revenue for your business is the prospect you never knew about. They clicked away without buying, drove past without stopping in or hung up on your voice mail system. Worse yet, you have no idea who they were, or how many there were. So, how do you earn and keep […]

10:15am – 11:15am
Location: Ballroom D

Crisis Management: How To Respond To Both The Real & Fake News About Your Venue

Lisa B. Rau, Chandra Edwards-Cottingham

News, whether REAL or FAKE delivered both digitally and by traditional means, greatly impacts how your attractions are perceived by the general public and your patrons.  Media management is essential when promoting and protecting our organizations and our industry.  Learn tips from seasoned media managers on how to best handle a situation or a crisis. We’ll also […]

10:15am – 11:15am
Location: Conference Room 11

Waterpark Maintenance - Beyond The Water

Jesse Benavidez

The job description for Pool Operators is beginning to evolve, requiring increasingly in-depth maintenance experience and knowledge in plumbing, electrical, HVAC and long-range preventive maintenance (PM) planning. This session explores the basics of evaluating or re-vamping a maintenance plan, concentrating on increasing longevity, cost reduction and efficiency. Identifying maintenance tasks that are overlooked and best […]

10:15am – 11:15am
Location: Conference Room 7

Don't Let Your Teams & Your Profits Go Slip-Sliding Away: Injury Prevention & Management

Nicholas Saller

This fun, interactive lecture will focus on creating a proactive, shared organizational mindset centered around injury prevention and management through the establishment of habits and behaviors and combining those with systems. The results will demonstrate outcomes of lower injury incidence in teams and guests, increased retention, decreased costs and increased profitability.

10:15am – 11:15am
Location: Ballroom E

Not Your Typical Lifeguard Candidate

Thatcher Robertson, Scott Silar

Are you finding difficulty filling your roster with enough qualified candidates? Learn how stepping away from traditional hiring models can reap big rewards. Hear how large waterparks have found success with hiring lifeguards that in the past haven’t been considered typical. Discover how hiring 15 year old’s, seniors and international staff can help solve your […]

11:30am – 12:30pm
Location: Ballroom D

Picture This - From Cell Phones to Drones

Jamie Colucci, Judith Leblein Josephs, CPRA, RA

This session will help you to effectively incorporate photography into your brand from the best use of cell phone photos to shooting your own PSA’s and commercials. The presentation will touch on valuable apps to enhance your photos, tips for mastering the art of cell phone photography, how to fly your own drone footage or […]

11:30am – 12:30pm
Location: Conference Room 11

60 Aquatic Facility Ideas In 60 Minutes

Kara Moss, CPRP

Join this collaborative session and share your ideas with others in the industry. Participants will come away with a large list of ideas including special events and programming ideas that will help your facility generate revenue and/or improve efficiency. Each participant will receive a handout outlining more than 60 ideas. This session is designed to […]

11:30am – 12:30pm
Location: Ballroom E

The Competitive Edge

Peter Beireis, Nicholas Cuevas

The competitive edge focuses on a paradigm shift in how to select and hire your lead staff (senior guards and managers). It explores a working model through interactive elements for the participants to examine an intriguing model to move to in order to have the best lead staff for your operations which focuses on a […]

11:30am – 12:30pm
Location: Conference Room 7

How Your Facility Can Be A Drowning Prevention Hero In Your Community

Lori Thompson

Drowning still remains the leading cause of unintended, injury-related deaths among children 4 and under. This session will build on the World’s Largest Swimming Lesson (WLSL) to share best practices in establishing and promoting partnerships with local and national water safety organizations to benefit your community. Session takeaways will include simple ways to reach out […]