Show Schedule

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Day 1
Saturday, October 14, 2017

8:00am – 5:00pm
Meeting Room: Offsite

American Red Cross Lifeguarding Instructor Crossover

The American Red Cross is pleased to offer a Lifeguarding Instructor Crossover Course. The crossover instructor course allows qualified candidates who are certified lifeguarding instructors from other approved training agencies the opportunity to participate in a modified instructor course designed to gain certification as an American Red Cross Lifeguarding Instructor.  Course registration includes all course materials. Cost for this […]

8:30am – 5:30pm
Meeting Room: 1J

Aquatic Facility Operator Instructor (AFOI) Workshop - (Day 1 of 2)

Bob Bradley, John Whitmore, MAOM, CPRE, AFOIT, AFO

The Aquatic Facility Operator Instructor (AFOI) Workshop is an exclusive professional development opportunity designed to prepare new instructors to teach the AFO certification course. Potential attendees must apply to the AFOI workshop. Once accepted, you will receive instructions on how to register. For more information and to apply visit the NRPA website. Submit an application here. […]

8:30am – 6:30pm
Meeting Room: 1K

Certified Pool Operator (CPO) Certification Course (Day 1 of 2)

Lee Hovis

The National Swimming Pool Foundation’s two-day workshop is designed to provide the knowledge necessary to operate and manage public pools and spas. The CPO class is widely accepted by health departments and fulfills the local and state requirements for certification for pool service technicians as defined in many states.  Course takes place on Oct. 14 […]

10:00am – 7:00pm
Meeting Room: Offisite

Ellis Lifeguard Instructor Licensing Program (Day 1 of 3)

Original ILTP™ Instructor Training Dates: Three Days:  Saturday, Oct. 14: 10:00 AM – 7:00 PM; Sunday, Oct. 15: 9:00 AM – 9:00 PM; Monday, Oct. 16: 9:00 AM – 7:00 PM Renewal ILTP™ Instructor Training Date: One Day: Sunday (Oct. 15):  9:00 AM – 9:00 PM Course information: Jeff Ellis & Associates (E&A) will conduct this Lifeguard Instructor […]

Day 2
Sunday, October 15, 2017

8:30am – 5:30pm
Meeting Room: 1J
8:30am – 6:00pm
Meeting Room: 1K

Certified Pool Operator (CPO) Certification Course (Day 2 of 2 & Blended Course)

Lee Hovis

For Day 1 of 2 In-Person CPO® Certification course information, click here. CPO CERTIFICATION BLENDED TRAINING The NSPF® Certified Pool/Spa Operator® (CPO®) Certification program is available as a blended training program.  The Course combines online curriculum with one day of classroom learning and testing that is also Day 2 of the 2 Day In-Person Course. Pool […]

9:00am – 9:00pm
Meeting Room: Offsite

Ellis Lifeguard Instructor Licensing Program (Day 2 of 3)

This day is also the Renewal Instructor Training date. For more course details, see Day 1.

Day 3
Monday, October 16, 2017

6:30am – 2:00pm

WWA Annual Golf Tournament & Luncheon At Madison Green Country Club

This year’s Annual Golf Tournament will take place October 16, 2017 at the Madison Green Country Club in West Palm Beach, Florida, U.S.A. Home to the Florida State and U.S. Amateur Championship Qualifiers, and the site of the 2012 Florida Golf Association Men’s Senior Championship, the course is rated 4.9 stars out of 5 by Golf […]

9:00am – 5:00pm
Meeting Room: 2D

WWA Advanced Water Quality Certificate Course

Rich Young

Some have described the WWA’s Advanced Water Quality Certificate Course as an AFO or CPO course on “steroids,” as the information far exceeds the basic knowledge offered about operating typical swimming pools in the certification classes. Let’s face it, waterparks place a very high workload on most all of the water treatment systems including water […]

9:00am – 5:00pm
Meeting Room: 2E

WWA University: Ready, Set, Go! A Guide To Getting Started Workshop

Judith Leblein Josephs, CPRA, RA, Louis Cirigliano, Jr., Scott Heke, Sasha Mateer, George Panton, Dan Martin, Kari Tjader

This workshop is a practical guide for the first time waterpark operator or those new to management positions. Whether you are planning a public facility or your first waterpark commercial venture, this full day of exploring industry best practices with this panel of experienced waterpark professionals will prepare you for your first season or your […]

9:00am – 5:00pm
Meeting Room: 2BC

WWA University: Waterpark Design, Development & Expansion Workshop

The WWA University: Waterpark Design, Development & Expansion Workshop brings together leading industry development experts, licensed design professionals and facility operators to discuss the most important topics relating to waterpark development and expansion. You’ll hear from experienced operators who have been through the development process and successfully navigated the challenges. Learn their secrets and what […]

9:00am – 5:00pm
Meeting Room: 1F

WWA University: Waterpark Maintenance School

Chris Landgrave, Brett Steinbrueck, Cody Butcher, James Probus, David Harmon, Lewis Wemple, John Whitmore, MAOM, CPRE, AFOIT, AFO, Lee Hovis

This WWA University: Waterpark Maintenance Workshop will feature top industry experts presenting topics designed to help waterpark operators improve their periodic, routine and preventative maintenance programs. You will have the opportunity to challenge a panel of experts to help solve even your toughest operational issues. Whether you are experienced in waterpark operations and looking to up […]

9:00am – 5:00pm
Meeting Room: 1B

WWA University: In-Park Revenue School

Kenny Handler, Jim Campbell, Connie Blowe, Clint Hill, Steve Miklosi, Juan Encarnacion, Bob Martin, Clay Barnes, Kelly Smiley, Mike Ross, Jim Kunau, Cathy Lawson, Megan Kerrigan, Steve Vaughn

Full Day Option: Choose the full day option and enjoy both the Renovations and Innovations program described below. Full day participants will also enjoy a networking lunch. Tuition is $169 for the full day option and pre-registration is recommended as space is limited. Half Day Option: Choose the half day option and start off with […]

9:00am – 5:00pm
Meeting Room: 1D

Navigating the Social Media Maze

Gerry Marcelo, Kassie Rizzo, Taryn Eisenman, Tina Hatcher, Julie Catona, Winter Prosapio

Created by the WWA Marketing Committee, the Navigating the Social Media Maze Workshop is being offered as a full day and half day option. Full Day Option: For those waterpark marketers who are either getting started with social media management or are looking to take their skills from the beginning level to a more intermediate […]

9:00am – 6:00pm
Meeting Room: 1K

SAI StarGuard Lifeguard Instructor Workshop (Renewal)

Lake White

Learn how experiential learning theory can streamline your lifeguard training sessions, while maximizing skills development and retention, lifeguard confidence and lifeguard professionalism. This will be a blended learning experience combining an online course with an instructor-trainer led session. This session will also cover the administrative aspects of becoming a Starfish Aquatics Institute Training Center so […]

9:00am – 7:00pm
Meeting Room: Offsite

Ellis Lifeguard Instructor Licensing Program (Day 3 of 3)

For more course details, see Day 1.

Day 4
Tuesday, October 17, 2017

8:45am – 9:45am
Meeting Room: 2BC

Resilience Training

Ashley Wolfe

When an incident such as a death of an employee or a local/national event happens in the community, what can managers do to help get their team through it and refocus on the job at hand? Hear discussion on how the outside factors that operators and communities deal with on a daily basis can affect […]

8:45am – 9:45am
Meeting Room: 1DE

The Real ROI of Digital Marketing

Katie Bruno, Ph.D.

Understanding the ROI potential of the many digital marketing initiatives your facility can pursue is critical to making sure that you’re getting the most BANG for your media budget. In order to make the kinds of informed decisions that put you ahead of your competition, you need to familiarize yourself with the ins, outs, investment […]

8:45am – 9:45am
Meeting Room: 2A

What’s In The Water? Avoiding RWIs

Gaylee W. Gillim, Esquire, Allison Stock, PhD, MPH

A recreational water illness (RWI) can occur in your pool, spray park, hot tub or beachfront. The CDC has tracked the outbreaks associated with recreational water, and the numbers are rising. In this session, Allison Stock, PhD, MPH, and Gaylee W. Gillim, Esq., will share data, emerging issues and best practices.

8:45am – 9:45am
Meeting Room: 2D

Making A Splash: Best Practices For Waterparks Under The Americans With Disabilities Act

Clint Hill, Erik Beard, Dominic Fournier

This session will take a close look at the often confusing and complex world of the Americans With Disabilities Act as it applies to waterparks from both a legal and practical perspective.  Learn what the law is and, more importantly, what it means to your operation and your facility.  Additionally, waterpark operators will offer practical […]

8:45am – 9:45am
Meeting Room: 1BC

Revitalizing Aging Waterparks for Sophisticated Patrons

Nicholas Neuman, George Sells, Haley Conrad, PE

Give us your tired, your poor, your aging waterparks and aquatic centers! How do you take that non-performing asset and turn it into something new and exciting? The 1980s and 1990s saw an evolution of the traditional waterpark and swimming pools with the introduction of zero depth entry pools, waterslides and interactive play structures. Today, […]

8:45am – 9:45am
Meeting Room: 2EF

Working with DHS to Increase the Security of Your Guests

Matthew Frost

The U.S. Department of Homeland Security (DHS) closely monitors attacks on public gatherings and public places to constantly enhance the nation’s security. During both steady state and times of heightened awareness, DHS engages closely with our private sector and community partners to provide expert counsel and recommendations about protective measures they can implement to protect […]

10:00am – 11:15am
Meeting Room: 1DE

Group Sales Rocks – Pillars For A Successful Sales Department

Marc Gran, Janet Wilson-Irving, Stephen Donahue, Lori Hersey, Nancy Johnson

Group sales in a waterpark environment takes on a life of its own. A panel of speakers from waterparks of all sizes, freestanding and resort, will help guide you through some of the main aspects of a successful group sales department. The session will focus on how to generate group sales with a little or […]

10:00am – 11:15am
Meeting Room: 2D

What Happens If A Claim Goes South?

Jeffrey W. Johnson, Esquire, David J. Daly, Esquire, Gaylee W. Gillim, Esquire

A panel of experienced attorneys will guide you through a claim scenario that “goes south.” While most facilities operate safely, there are occasions when an injury occurs, and some claims can spiral in the wrong direction. Our panel will identify the crucial points to be navigated and provide guidance to prevent the claim from heading […]

10:00am – 11:15am
Meeting Room: 1BC

Creating A Successful Municipal Waterpark Using Our Mission Word: SAFE

Lance Scheetz, Matt Herzstein, Jimmy Dilks, Phil Hagmann

This presentation will highlight successful practices that have created a profitable municipal waterpark without tax payer subsidies. Discover “SAFE” as a mission word: Safety, Affordable, Family, Entertainment. Everything begins and ends with safety. Affordability can be achieved by ensuring everyone can enjoy all aspects of the waterpark by making use of a portion of profits […]

10:00am – 11:15am

iPREFAIL: Prepare To Fail...Reverse Engineer Success

Natalie Livingston, CPRP, Michael Oostman

iPREFAIL is focused on the concept of “Prepare to Fail: Reverse Engineer Your Success.” We want to provide you with the opportunity to “prefail” here so that when a real aquatic emergency occurs, you will “prevail.” You will be immersed in an aquatic event and will choose how to respond as things happen post event. […]

10:00am – 11:15am
Meeting Room: 2A

Learn To Swim Accommodations: Autism Spectrum Swim Lessons

Chad Gunter, Heidi Lockett, OTR/L

Partnering with Autism Speaks, the Folsom Aquatic Center has developed a basic Learn to Swim program to meet the needs of participants who are on the Autism Spectrum. During this session, we will discuss the importance of providing service, provide videos demonstrating lessons, share marketing that can be used to support this type of program […]

10:00am – 11:15am
Meeting Room: 2EF

By George – Lessons Learned from Wet ‘n Wild

John Seeker, Mark Hatchel PLA, ASLA, Ron Sutula, Pat Finnegan

Wet ’n Wild in Orlando, Florida, was hailed as the first commercial waterpark in the United States. Attendance was over one million annually when it was demolished to make way for a new, much larger waterpark this year. Being the first, founder George Millay had no World Waterpark Association, no experienced suppliers or designers and […]

11:30am – 12:30pm

Opening General Session

Join hundreds of your fellow WWA attendees for this annual gathering that kicks off the opening of the Exhibit Hall. During this hour-long event, you’ll hear updates from the WWA’s Board of Directors, honor Hall of Fame inductees and Board Award winners and review industry successes from 2017!  

12:30pm – 2:30pm

Trade Show Lunch Day 1

It’s one of our signature show amenities—a tasty buffet lunch on the trade show floor. You’ll enjoy casual, open networking time while you refuel for a busy day on the show floor! Lunch on the trade show floor gives you another chance to meet new people, share successes and challenges and find solutions to your […]

12:30pm – 6:00pm
Meeting Room: Exhibit Hall A&B

WWA Trade Show (Lunch served 12:30 to 2:30 p.m.)

The Trade Show will take place October 17 & 18. Here, you’ll gain access to 100,000 square feet of the newest, most innovative waterpark-related goods and services. You’ll be able to source and secure everything you need: quality products, vital services and merchandising resources. Special Product Segments Include: Park & resort design Themeing Shade structures […]

1:00pm – 2:00pm
Meeting Room: Exhibit Hall

Public Sector Committee Lunch & Learn

Join members of WWA’s Public Sector Committee, as well as other attendees who operate municipal waterparks and spray parks, for an hour-long lunch and learn event. Come ready to chat with like-minded professionals and share ideas and challenges in an informal setting. All are welcome!

3:00pm – 4:00pm
Meeting Room: WWA Booth #827-928

Chat with Committee Members - Education, Waterpark Resort and Marketing

Stop by the WWA Booth # and meet with WWA Committee leaders! They are looking forward to chatting with you on a variety of topics.

4:00pm – 5:00pm
Meeting Room: WWA Booth #827-928

Chat with Committee Members - Public Sector and Government Relations

Stop by the WWA Booth # and meet with WWA Committee leaders! They are looking forward to chatting with you on a variety of topics.

4:30pm – 5:30pm

Welcome Reception on the Trade Show Floor

After shopping the Trade Show floor, take some time Tuesday afternoon to get to know fellow attendees in an informal setting while enjoying a refreshing beverage. Get the conversations started, then continue them at the Annual Reunion Party at Rapids Water Park later that evening. This event is open to all who have a badge […]

7:00pm – 10:00pm

Annual Reunion Party at Rapids Water Park

This signature networking event at one of the area’s most recognizable leisure attractions, Rapids Water Park, will bring you face-to-face with the best in the business. Start the evening off with some behind-the-scenes tours of this storied park and then settle in for some food, music and conversations with your fellow WWA attendees. For those who are […]

Day 5
Wednesday, October 18, 2017

7:30am – 8:30am
8:45am – 9:45am
Meeting Room: 1DE

Waterpark Resort Roundtable

Eugene Vanderwalt, Chris Seyler, Scott Silar, Blake Ford

Looking to learn more about a waterpark resort related topic that has not yet been covered elsewhere?  Join your industry colleagues for an in-depth discussion of the unique issues affecting your operation.  Why recreate the wheel when we can lean on each other to learn best practices?  Hear how your peers are managing issues such as recruiting & […]

8:45am – 9:45am
Meeting Room: 2BC

Leadership Matters – Inspiring Excellent Performance From Your Management Team

Katie Thie, Mark Dukes

Learn how Disney invests in the development of their leaders to promote successful business results and teams who feel valued and appreciated. Discussion will include leadership development strategies, such as hiring right fit talent, coaching for success and using story-telling to inspire excellent performance. Insights will be shared on utilizing a “Development Journey” tool to […]

8:45am – 9:45am
Meeting Room: 1BC

Have A Dwight In Your Office? Strategies For Dealing With A Difficult Co-Worker

Alexandrea Crocker, Angela Summers

Working with negative people can take a toll on both your sanity and health. You can vastly improve your own work environment and morale when you increase your ability to deal with the people at work. In this session, you will learn unique strategies that will help you build relationships with the negative people in […]

8:45am – 9:45am
Meeting Room: 2A

Maximizing Opportunity – How Do You Compare To Other Waterparks In Attendance & Revenue?

John Morey, CJ Jordan, Peter A. Fingerhut

There are a variety of goals a waterpark has including improving the on-site experience, increasing attendance or membership and improving revenue. These goals are important; however, given an organization’s limited resources, prioritizing these goals and dedicating resources can be challenging. While most waterparks are performing well, statistics suggest there is an opportunity to do better […]

8:45am – 9:45am
Meeting Room: 2D

Play As The Universal Language Of Our Business

Franceen Gonzales

Learn how expanding the focus on interactive play can lead to improved length of stay, guest satisfaction and a stronger sense of community. Play is our first universal language. From our earliest days of our lives, we react to and learn from each other as we develop basic skills of social interaction. Embracing the primal nature of play […]

8:45am – 9:45pm
Meeting Room: 2EF

Best Practices for Managing the Suit-Prone Guest

R. Wayne Pierce, Esquire

Calling aspiring actors, American Idol wannabes, ham bones, and hotdogs looking for action, role-playing, and drama! You and your small group will be stars for a day, solving important safety problems that will keep you off the front page and out of the poorhouse. While experiencing the adventure, attendees will discover how to identify liability […]

9:00am – 9:45am
Meeting Room: Executive Boardroom, Second Floor
10:00am – 11:00am

Keynote Session: Facing The Deluge: Leadership Under A Flood Of Scrutiny

Chris Nelson

Crises are becoming ever more common in our increasingly complex society, and stakeholder expectations of organizations facing crises are higher than ever.  When a crisis occurs, your business and your reputation rely on your ability to properly assess the situation, respond immediately and stabilize your relationships with stakeholders.  Chris Nelson, Americas crisis management lead for […]

11:00am – 3:30pm
Meeting Room: Exhibit Hall A&B

WWA Trade Show (Lunch served 12:00 to 2:00 p.m.)

The Trade Show  will take place October 17 & 18. Here, you’ll gain access to 100,000 square feet of the newest, most innovative waterpark-related goods and services. You’ll be able to source and secure everything you need: quality products, vital services and merchandising resources. Special Product Segments Include: Park & resort design Themeing Shade structures […]

11:15am – 12:00pm
Meeting Room: WWA Booth #827-928

Chat with Committee Members - Safety and Public Sector

Stop by the WWA Booth # and meet with WWA Committee leaders! They are looking forward to chatting with you on a variety of topics.

12:00pm – 2:00pm

Trade Show Lunch Day 2

Replenish your mind and body on the second day of the trade show with another excellent buffet lunch. This lunch is included in your Symposium Package.

2:15pm – 3:00pm
Meeting Room: WWA Booth #827-928

Chat with Committee Members - Technology & Marketing & Education

Stop by the WWA Booth #and meet with WWA Committee leaders! They are looking forward to chatting with you on a variety of topics.

3:30pm – 4:45pm
Meeting Room: 1DE

The Ultimate Marketing Roundtable

Joann Cortéz, Peter A. Fingerhut, Stephanie Hee-Johnston, Susan Kruizinga, Tina Hatcher, Mickey Lewis, Christopher Ozimek, Tiffany Woodward

Join us for this lively, interactive roundtable session. You’ll have the opportunity to meet with industry experts as well as like-minded industry peers in small groups to get the most out of your marketing. Table topics will include new promotions and events for in-season and off-season, managing your media mix, group sales and birthday parties, […]

3:30pm – 4:45pm
Meeting Room: 1BC

Let’s Go To Trial – You, Your Park & 12 Strangers

Rudie D. Baldwin, Esquire

A trial puts your park, your lifeguards and your management under a microscope. What you say, don’t say, do and don’t do…all of it…can and will be used against you. This talk will help attendees assess their training, risk management, incident investigation and litigation strategies to help make their operation look its best in front […]

3:30pm – 4:45pm
Meeting Room: 2D

Recreational Water Disinfection Within The Model Aquatic Health Code (MAHC)

Karllee Barton

This high-level course will discuss the disinfection of recreational water within the Model Aquatic Health Code (MAHC). Attendees will not only learn how to follow the recommendations in the code, but the background behind the recommendations and how they impact prevention of recreational water illnesses (RWIs). Become familiar with the pathogens responsible for disease outbreaks […]

3:30pm – 4:45pm
Meeting Room: 2BC

Waterpark & Resort Trends Across the Globe

David J. Sangree, MAI, CPA, ISHC, Brian Sands

Discover what’s going on in the world of waterparks outside your front door and across the globe. Hotel & Leisure Advisors’ president will reveal current trends in North American indoor and outdoor waterparks and waterpark resorts, including developments, openings, amenities and performance. AECOM Economics’ vice president will identify details of international waterparks and waterpark resorts, […]

3:30pm – 4:45pm
Meeting Room: 2EF

Case Studies In Aquatic Emergency Care

Juan Richards

This session will take a look at emergency care as it relates to the aquatic environment/aquatic incidents, and will discuss the details of the event, the care provided and the results/outcomes of the incidents themselves and the care. Thru case studies, attendees will be able to identify causal factors related to past incidents, to explain […]

5:00pm – 6:00pm
Meeting Room: 2BC

Managing Millennials

Nicholas Licastro, Jody Pair

Do you find it difficult to evaluate stereotypes, assumptions and trends related to the younger generation in the workforce? If so, come hear about some leadership strategies for effectively developing young professionals to maximize their satisfaction and productivity. By the end of this session, you will be able to think critically about flawed stereotypes and […]

5:00pm – 6:00pm
Meeting Room: 1DE

Public Sector Roundtable: Addressing The Staffing Issues Of Today

Karol Komar, Eric Dombrowski, CPRE, Kevin Rowland, Denise Moore

It is becoming increasingly difficult to find and retain quality and qualified employees, especially in the public sector segment of our industry. In this roundtable session, we will be focusing on staffing; and through open discussion, we will seek out the expertise of our fellow public sector facilities regarding how they are dealing with limited […]

5:00pm – 6:00pm
Meeting Room: 2EF

Voice Of The Visitor

Jeff Havlik

PGAV in conjunction with H2R and Blooloop have embarked on a yearly survey of people who have visited an attraction in the current year or plan to visit in the upcoming year to study the visitor’s viewpoint of attractions, reactions, expectations and trends. This can be used to provide an industry-standard dashboard that quantifies aggregate […]

5:00pm – 6:00pm
Meeting Room: 1BC

Marketing To Every Member Of The Family

Tiffany Quilici, Holli Wilson

When marketing a waterpark, you need to appeal to every member of the family. Parents are your primary purchasers, while teenagers make up the majority of your workforce and children are your biggest fans! During this presentation, we will walk through the basic steps to reach every member of the family with your marketing techniques. […]

5:00pm – 6:00pm
Meeting Room: 2A

To Automate Or Not To Automate?

Kevin Kopeny, Marc Henry, Todd Foust

This interactive panel discussion will take an in-depth look at available systems in today’s waterparks. Technological advances have led to the ability to fully automate many critical elements in a mechanical room. These include but are not limited to water quality and chemicals, flow rate and pumps, filtration and integration into building or site-wide energy […]

5:00pm – 6:00pm
Meeting Room: 2D

Chemical Facilities Anti-Terrorism Standards Program Overview

Byron Jones

To keep the water clean, waterparks and pools treat their water with a variety of chemicals, some of which are hazardous and can be used by terrorists for nefarious purposes. What are these hazardous chemicals common at waterparks and pools? What are the security measures that can be put into place to better secure these […]

7:30pm – 10:30pm

WPB Party At The Hilton West Palm Beach Pool

Join us for food, drinks and music as we bring to an end the third day of the WWA Show. This networking event will give you the opportunity to finish up the conversations started on the exhibit hall floor or in educational sessions held earlier in the day. Plus, our party location at the Hilton […]

Day 6
Thursday, October 19, 2017

9:00am – 10:00am

Keynote Session: Management Lessons I Learned From My Children

Marlin D. Smith

Have you ever noticed that leading employees in the workplace can be oddly similar to the experience of raising children? Referring to some of his life lessons learned raising three small children, Marlin Smith addresses several of the challenges that come along with managing people, as well as some of the common missteps that supervisors […]

10:15am – 11:15am
Meeting Room: 2BC

In The Minutes After...

Eden Dowler

What are the order of events and activities that should happen immediately after a critical incident at your facility? The event might vary but the immediate steps taken are very similar. We will discuss and create a game plan for you to follow in those crucial minutes, hours and days after one of the worst phone […]

10:15am – 11:15am
Meeting Room: 2EF

Addressing The Needs Of Transgender Guests And Staff

Shawn DeRosa, JD, RCRSP

Recreational venues, including waterparks, are often viewed as microcosms of society. In many cases, our waterparks are cultural melting pots, with guests and staff hailing from a wide variety of cultures and backgrounds. Waterpark operators must balance a goal of inclusiveness against practical implications in operating recreational facilities. This session will explore ever-changing attitudes, policies […]

10:15am – 11:15am
Meeting Room: 2D

50 Money Making Ideas & How To Market Them

Ashley Benson, Juan Encarnacion

Looking for some new ideas to help drive your bottom line? Then this is the class for you! Discover 50 ideas to increase profits at your park or facility, including but not limited to special events, promotions and programs. But wait, that’s not all. We’re not just going to give you the ideas. We’re going […]

10:15am – 11:15am
Meeting Room: 2A

Latest In Sanitation Options - The Benefits, What To Choose And How To Maintain

Sandra Greiner, Scott Holtrey, Mark Abdo, Alvaro G. Mendoza, Todd Foust

Discover the costs and benefits of adding UV systems, and learn the recent MAHC rules and regulations related to UV systems. A panel of operators will present their system costs and budgeting strategies. Discussion will include maintenance requirements and maintenance costs. Green water purification options for your water will be reviewed along with its potential budget savings. Learn how parks produce chlorine and reduce […]

10:15am – 7:15pm
Meeting Room: Gardenia

Aquatic Facility Operator (AFO) Certification Course (Day 1 of 2)

Bob Bradley

This 2-day program is presented in conjunction with the National Recreation and Park Association (NRPA). Demystify the science and art of water-quality maintenance and pool management while earning your AFO certification in this comprehensive program for pool and park managers. Participate in lectures, view audio-visual presentations and analyze a variety of technical and reference materials. […]

11:30am – 12:30pm
Meeting Room: 2EF

Don’t Get Bullied Into It!

David Andrews

As employers of many young adults, it’s important to stay current with issues of their age. Bullying is a hot topic in schools and it can flow into the workplace. Employers can be held responsible for the actions of workplace bullying. This session will discuss why it is important to spot bullying as well as […]

11:30am – 12:30pm
Meeting Room: 2BC

Strategies For Revitalizing Your Guest Service Culture

Nicole King-Smith, Ph.D.

Are you getting the customer service results desired?  Is your customer service training reaching each of the four, now five generations that make up your staff? Are you looking to find new approaches to engage your staff so they will want to deliver the highest level of customer service?  If you answered yes, then this […]

11:30am – 12:30pm
Meeting Room: 2D

Increasing Your Attendance & Revenue Through Special Events

Susan Kruizinga, Shelly McCormick

Learn the many ways that special events can help you build your facility’s attendance and revenue from potentially new sources, including cause-related, mutually beneficial events. There will be events you will learn about that you have never done before at budgets you can afford no matter what your budget. This session will be very valuable […]

Day 7
Friday, October 20, 2017

8:00am – 5:00pm
Meeting Room: Gardenia