FAQs

  • How do I get from the airport to my hotel?

    The Palm Beach International Airport is less than 5 miles from the Palm Beach County Convention Center. Three of our HQ hotels offer a shuttle pick and drop-off service to get you to and from the airport. Once you’ve landed, head to the ground transportation desks conveniently located on the East and West ends of the terminal in baggage claim on level 1.

    Here is the information you’ll need for each hotel:

    Hilton West Palm Beach: Call +1-561-231-600 from the courtesy phones available at the airport. For those who rent a car, the hotel provides valet parking for $22 per day.

    West Palm Beach Marriott: Call +1-561-833-1234 from the courtesy phones available at the airport. For those who rent a car, self parking is available for $14 per day.

    Hyatt Place West Palm Beach: The Hyatt Place West Palm Beach does not offer a shuttle to and from the airport, so please see the taxi or rental car information listing below. For those who rent a car, parking is available for a special discount rate of $10 per day for the first car.

    Hilton Palm Beach Airport: Call +1-561-684-9400 from the courtesy phones available at the airport. For those who rent a car, self parking is available free of charge.

    Taxicabs: To find a taxi cab, head to the Ground Transportation desks located on the East and West ends of the Terminal- Baggage Claim, level one. Estimate fare to the area surrounding the convention center is approximately $20 USD one way.

    Car Rental: Car rental services are conveniently located on level One in the baggage claim area of the airport terminal. 8 rental companies are available onsite for rentals including Budget, Enterprise and Thrifty, among others.

    More information on car rentals can be found here: http://www.pbia.org/ground/car-rental/.

  • How do I download & use the WWA Show App?

    We want you to have the best WWA Show experience possible–leading up to the show and during your time in West Palm Beach. So we’ve launched a WWA Show App for you to download now and use throughout the coming days.

    Getting started is easy:

    1. Scan the QR code here using your mobile device (iOS and Android) or by clicking here

    2. Join the WWA Show event by scanning the QR code again or entering World Waterpark Assoc when prompted

    3. New this year, you may access the WWA Show App from your desktop by clicking here. In order to complete the process of joining the App, you will need to receive a verification code via email and enter the code when prompted by the App.

     

    Once you have the App on your mobile device, you will be able to:

    • Review the complete educational schedule by day, pick your favorite sessions and save them into your device’s calendar
    • Review sessions after you attend them and vote for Best Speaker
    • Network with fellow attendees before, during & after the WWA Show using the Event Feed & Social Wall
    • Review Exhibitor information and find booth numbers
    • Save private notes about sessions, vendor meetings, etc.
    • Participate in the Click game, where you can win prizes like a Yeti Hopper Two 20 cooler, an iPad mini 4, an Amazon gift card and our grand prize: the newly released iPad Pro!
  • Do you offer registration options not listed on the Registration page?

    Yes, although we encourage as many attendees as possible to come experience everything that we offer at the WWA Show, we know that not everyone can come for the full four days of the show. Hence, we do offer options which enable someone to walk the trade show floor only or attend the full show for just one day.

    For more information on pricing and benefits of these additional registration options, please call the WWA Office at +1-913-599-0300 anytime between 9 am CST to 5 pm CST.

  • How much does it cost to register for the WWA Show as a park attendee?

    Our most popular and most comprehensive package option is the Symposium Package. This package includes access to all breakout sessions that are held October 17th-19th, both days of the trade show, lunch served on both days of the trade show, a ticket to the Annual Reunion Party at Rapids Water Park that will take place October 17th, a ticket to the networking event that will take place on the evening of October 18th, entrance to both Keynote Sessions and entrance to the Opening General Session.

    Here is a summary of pricing on this package for 2017: 

    For members:

    Symposium Package with Hotel Discount: $449* (reflects Early Bird discount and $100 price break for staying at one of our headquarters hotels listed on the “Lodging” page.)

    Symposium Package: $549* (reflects Early Bird discount)

    For non-members:

    Symposium Package with Hotel Discount: $624* (reflects Early Bird discount and $100 price break for staying at one of our headquarters hotels listed on the “Lodging” page.)

    Symposium Package: $724* (reflects Early Bird discount)

    *These prices will increase after the early bird rate expires August 10, 2017.

    If you have any questions about pricing or the package benefits, please contact Aleatha Ezra at +1-913-599-0300.

     

  • What are the registration hours for onsite registration?

    The WWA Registration Area will be open during the following hours:

    Monday, October 16, 8:00 a.m. to 6:00 p.m.

    Tuesday, October 17, 8:00 a.m. to 6:00 p.m.

    Wednesday, October 18, 8:00 a.m. to 6:00 p.m.

    Thursday, October 19, 8:00 a.m. to 12:30 p.m.

    You may register onsite, add a workshop or pick up your name badge and other convention materials at the WWA Registration Area, located in main entrance and lobby area inside the Palm Beach County Convention Center. The center is connected to our mail headquarters hotel, the Hilton West Palm Beach. The center may also be accessed via the Okeechobee Boulevard entrance for those who are walking from the West Palm Beach Marriott.

    The physical address for the convention center is 650 Okeechobee Blvd, West Palm Beach, FL 33401.

  • How might I obtain a receipt for my online registration?

    If you registered online, you should have received a confirmation email to the address provided within a few minutes of completing your registration. This email contains a link that will take you back to your registration completion screen where a print icon button is located in the upper right area. If this printable receipt does not meet your needs or you are unable to locate the email, please contact Cathy Haggarty at cathy@waterparks.org for a duplicate receipt.

    If you registered by phone, fax or mail, please contact Cathy Haggarty at cathy@waterparks.org for a duplicate receipt.

  • Why should I pre-register?

    We highly recommend that you take the time to register today for two reasons.

    One, by pre-registering, you’ll save yourself a lot of time when checking in for the WWA Show. All pre-registered attendees have a name badge and a bag of convention materials ready and waiting for them at the WWA Registration Desk located in the Palm Beach County Convention Center. Most pre-con workshops and courses start at 9 am on October 16th and 8:45 am on the rest of the days, so you’ll give yourself a little extra time on the first day if you can walk up and collect your stuff before going into your first workshop or class.

    Second, we offer substantial pricing discounts for registering before the WWA Show officially begins. We will offer an early bird price on our Symposium Package, which usually expires in early August. Pricing will also go up onsite, so registering before the show is just the right business decision.

    Registration will open in May, so check back then for links.

  • May I bring a spouse or my family to the WWA Show?

    Yes, we offer a Spouse/Companion Package for $129 for non-industry employed spouses or significant others. This package includes access to the 2-day trade show, one buffet lunch on the day of your choice on the show floor, the Opening General Session, the Annual Reunion Party at Rapids Water Park and the WPB Party. If you are planning to bring children under the age of 18, you may purchase a general package for $19. This package includes access to the 2-day trade show and one networking event.

    The Child Package option is not available online and can only be purchased by calling the WWA Office at +1-913-599-0300.

  • I am not a WWA member. Can I attend the show?

    Yes, absolutely. Of course, we encourage anyone registering for the WWA Show to consider becoming a member because our year-long member benefits are great and we offer a substantial discount on our Symposium Package registration to our members. Also, membership covers the park facility, so joining the WWA will enable you and all your employees to register at the member rate.

  • Is any transportation provided to events? Where do I go?

    We will provide shuttle transportation to and from for both off-site networking events, including the Annual Golf Tournament and the Annual Reunion Party at Rapids Water Park.

    For the Annual Golf Tournament, shuttles will pick up from HQ hotels beginning at 6:40 a.m. with the first stop at the Hilton West Palm Beach Airport, then at 6:55 a.m. at the West Palm Beach Marriott, then at 7:05 a.m. at the Hilton West Palm Beach and then at 7:10 a.m. at the Hyatt Place West Palm Beach. Shuttle buses will depart shortly after the schedule pick up time listed, so please plan to be waiting for the bus. Look for shuttle signage in or around the lobby areas of each HQ hotel.

    For the Annual Reunion Party at Rapids Water Park, shuttles will pick up at all four HQ hotel beginning at 6:30 p.m. Look for shuttle signage in or around the lobby areas of each HQ hotel.

  • I am a speaker. Where do I go and pick up my credentials?

    We appreciate how hard our speakers work to get ready for the WWA Show and for their presentations, so we’ve set aside a special Speakers’ Lounge just for your use during the WWA Show. Simply report to 1G in the Palm Beach County Convention Center to sign-in, pick up your name badge, manual and other show materials. This space will also have a copy machine for last-minute handouts and a computer to make final changes to a presentation.

  • What is the dress code at the WWA Show?

    Wear what makes you happy. Within reason, of course. In a more serious answer, we recommend you dress for comfort when attending the educational sessions or walking the trade show floor, especially in the shoe department. Classrooms can be cool, so bring a sweater or a light jacket.

    For evening events, feel free to dress it up a bit if you like. The average temperatures in West Palm Beach in October are 72 degrees as the average low and 85 degrees as the average high. Remember, that both of our evening events will be outdoors, so plan to have a light jacket to put on as the evening winds down and the temperatures might drop a bit.

  • Can I register onsite?

    Yes, absolutely. We will process your registration onsite at the WWA Registration Desk in the main lobby area located in the Palm Beach County Convention Center starting Oct. 16th.

    We encourage you to register online now and leading up to the start of the show, as prices for the Symposium Package go up $50 onsite. Online registration will remain open through Friday, October 13th at 5 p.m.

  • What are the benefits of joining the WWA as a supplier member?

    Supplier members receive a wide variety of great, business-building benefits. Contact Patty Miller at patty@waterparks.org or call +1.913.381.6734 to learn more. Or click here to see more information.

  • What are the benefits of joining the WWA as a developer or park owner/operator?

    If you are not currently a park member, now is a good time to join the World Waterpark Association. Members receive a substantial price break on registration for the Symposium Package. Park membership costs are as follows:

    • $419 for developers
    • $419 for parks with annual attendance less than 250,000
    • $629 for parks with annual attendance of 250,000 or more

    Membership covers all employees at the facility and all attendees will be eligible for the reduced member registration rates.

    Member benefits include access to our Online Learning Programs, including webinars and How-To videos, a subscription to “World Waterpark Magazine” and other publications, access to our digital edition of “World Waterpark Magazine” and it archives, access to our online Job Board and much more. Visit Waterparks.org to see all the programs and services that WWA offers to its members.

    Got questions? Email Aleatha Ezra at aezra@waterparks to learn more about park membership.

  • When and where can I pick-up my registration materials?

    All registration materials including your name badge, convention manual and other materials may be picked-up onsite at the WWA Registration Desk located in main lobby area in the Palm Beach County Convention Center.

    The WWA Registration Area will be open during the following hours:

    Monday, October 16, 8:00 a.m. to 6:00 p.m.

    Tuesday, October 17, 8:00 a.m. to 6:00 p.m.

    Wednesday, October 13, 8:00 a.m. to 6:00 p.m.

    Thursday, October 14, 8:00 a.m. to 12:30 p.m.

  • What is your refund policy?

    We will work with you to accommodate most refund requests on Symposium Package registrations. In most cases, we are able to offer a full refund in the form of original payment leading up to the WWA Show and after its conclusion. Once we are within 10 days of the start of the show, we reserve the right to hold all refunds until the show has concluded. All refund requests should be be sent via email to Cathy Haggarty at cathy@waterparks.org. Please submit the following information: Name(s) of individuals being refunded, company/park name and date of registration.