Building Personalized Guest Experiences At Modern Waterparks
Wed. 10 /22 8:45 AM 9:45 AM
Today’s waterpark guests expect personalized experiences that recognize their preferences and anticipate their needs. However, knowing personalization is important and understanding how to implement it at your waterpark are completely two different things. Mark and Jimmy will share real-life examples on how to gather customer information, leverage that customer data, and create personalized experiences that delight your guests. We will delve into strategies for using collected data to tailor communications, offer relevant promotions, customize in-park experiences, and even anticipate needs to proactively enhance their visit, ultimately fostering loyalty and repeat visits.
Marketing/Communications
