Education Tracks

More session titles and descriptions added weekly, so check back often!

Resilience Training


When an incident such as a death of an employee or a local/national event happens in the community, what can managers do to help get their team through it and refocus on the job at hand? Hear discussion on how the outside factors that operators and communities deal with on a daily basis can affect […]

Leadership Matters – Inspiring Excellent Performance From Your Management Team


Learn how Disney invests in the development of their leaders to promote successful business results and teams who feel valued and appreciated. Discussion will include leadership development strategies, such as hiring right fit talent, coaching for success and using story-telling to inspire excellent performance. Insights will be shared on utilizing a “Development Journey” tool to […]

Managing Millennials


Do you find it difficult to evaluate stereotypes, assumptions and trends related to the younger generation in the workforce? If so, come hear about some leadership strategies for effectively developing young professionals to maximize their satisfaction and productivity. By the end of this session, you will be able to think critically about flawed stereotypes and […]

Keynote Session: Management Lessons I Learned From My Children


Have you ever noticed that leading employees in the workplace can be oddly similar to the experience of raising children? Referring to some of his life lessons learned raising three small children, Marlin Smith addresses several of the challenges that come along with managing people, as well as some of the common missteps that supervisors […]

Don’t Get Bullied Into It!


As employers of many young adults, it’s important to stay current with issues of their age. Bullying is a hot topic in schools and it can flow into the workplace. Employers can be held responsible for the actions of workplace bullying. This session will discuss why it is important to spot bullying as well as […]

Strategies For Revitalizing Your Guest Service Culture


Are you getting the customer service results desired?  Is your customer service training reaching each of the four, now five generations that make up your staff? Are you looking to find new approaches to engage your staff so they will want to deliver the highest level of customer service?  If you answered yes, then this […]