The greatest source of lost revenue for your business is the prospect you never knew about. They clicked away without buying, drove past without stopping in or hung up on your voice mail system. Worse yet, you have no idea who they were, or how many there were. So, how do you earn and keep customers when patience is short and alternatives are only a short drive or a click away? In this hard-hitting and entertaining presentation, popular Customer Experience and Marketing expert David Avrin, CSP, will shine a light on the monumental shift in purchasing behavior and expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects and creating Customer Experiences worth sharing.
In this inspiring session, you will Learn:
This Keynote Session is included in the Symposium Package.