Dr. Nicole King-Smith is a results-driven management consultant who currently trains hospitality professionals and organizations on how to get customer service results. Education is one of the many driving forces to Dr. King-Smith’s success as she is the pioneer who successfully developed Keiser University’s Associates of Arts hospitality curriculum expanding it to four campuses throughout the state of Florida within three years. With over 20 years of customer service experience, Dr. King-Smith has dedicated the last 12 years to the hospitality industry becoming an expert in understanding how organizations can achieve their desired results. Her passion and experience from starting at the bottom and working her way to the top in the hospitality arena, owning her own business, and earning a Ph.D. studying generational diversity within hospitality management has awarded her some of her most recent accomplishments. In 2015, she received the Lee County Hospitality E-Award for the category of Business/Other services in addition to several other awards for her community involvements. Dr. King-Smith continuously serves in various leadership roles within businesses, professional and community organizations. She has proven her success within several Fortune 100 companies, SWFL Restaurant & Lodging Association, SWFL Diversity Council, NFL Alumni and mentored with the Soledad O’Brien and Brad Raymond Starfish Foundation, and Women of Color Golf. Dr. Nicole King-Smith continues to thrive as a leader in the community, while pursuing her passion of educating individuals through consulting, training & development, speaking engagements, academic teaching, and research publications.