Strategies For Revitalizing Your Guest Service Culture

11:30am to 12:30pm

Meeting Room: 2BC

Are you getting the customer service results desired?  Is your customer service training reaching each of the four, now five generations that make up your staff? Are you looking to find new approaches to engage your staff so they will want to deliver the highest level of customer service?  If you answered yes, then this interactive session is definitely one you do not want to miss!  Join us, as we will introduce strategies that you can implement into your current customer service training or learn an approach into a new program.  You will walk away with some tips and strategies that you can start implementing tomorrow and that are going to make you reenergize and motivate your staff to the next level. Some of the many topics we will discuss are: engaging each generation including Generation Z, creating guest service mindfulness, implementing strategies to a healthy internal culture, how to get back to the basics and exploring the next steps to reach your success.