Service Recovery: The Right Words To Build Guest Loyalty And Retention
Thu. 10 /6 5:00 PM 6:00 PM
Effective service recovery promotes customer retention. Do your employees have the right words to say? Do they know how to handle situations when things go wrong? Having the exact words ready in a tense situation can make all the difference. It is often what you say, as well as how you say it that can turn the situation around. Equip your staff with a step-by-step process of turning frustrations or complaints into understanding and solutions, in person, over the phone or online. Learn what to say and do to turn unhappy customers into loyal guests.