Wednesday, October 9

How To Spell Customer Service With A “P”

8:45am to 9:45am

Location: Fiesta 7

This presentation will discuss the 15 different ways to approach, train or understand customer service and guest recovery delivery methods. Attendees will engage in an active dialogue on guest service best practices, new or tried-and-true training techniques. They will learn how to better understand not only their staff members’ outlook and approach to serving their guests, but possibly their own.