Front-line management is by far the most complicated aspect of management within waterparks. Too often, the front-line operations are the last areas where we invest our time, money and efforts. Today’s challenges of tight budgets and difficulties finding staff only compound the challenges managers face. Yet, it is more important than ever to invest in the front-line. This session will challenge you to critically review your front-line operations to determine if they are helping or hurting your bottom line.