Wednesday, October 7

Featured Presentation: WOW! Service Excellence Revelations

12:30pm to 1:15pm


Visiting, supporting and auditing attractions around the world has opened up a ‘Pandora’s box’ of service excellence revelations, impacted by the culture and health of organizations and some of their management practices. Attractions know that Service Excellence should WOW guests, yet so many cannot see that current practices are CRASHING their chances of SMASHING SUPER impressive delivery of service excellence. This presentation will reveal a snapshot of current practices, intrinsic links between Safety, Sales and Service and reveal KA POW insights and recommended strategies to ZAP service excellence delivery back on track.