Do you ever have to deal with giant egos, or blamers or people who find drama in every little thing? Do you have to work with anyone who always sees the negative in any situation? Or someone who is hyper-sensitive and always gets their feelings hurt? Sadly, not every person in an organization is nice, pleasant and easy-going. So you’ve got to know how to manage and understand difficult personalities. In this session, we’ll identify how to deal with giant egos, blamers, finger-pointers, drama queens and kings, as well as negative and overly sensitive people.