Recreational venues, including waterparks, are often viewed as microcosms of society. In many cases, our waterparks are cultural melting pots, with guests and staff hailing from a wide variety of cultures and backgrounds. Waterpark operators must balance a goal of inclusiveness against practical implications in operating recreational facilities. This session will explore ever-changing attitudes, policies and laws surrounding transgender guests and staff in the United States. In this session, you’ll learn how to identify actual and perceived challenges affecting transgender employees and guests. We will discuss communications strategies for staff and guests surrounding use of facilities by transgender employees and customers and identify differences in laws that may apply in different circumstances, e.g. public facility vs. private facility vs. educational institution.