Education Tracks

More session titles and descriptions added weekly, so check back often!

Aquatic Facility Operator (AFO) Certification Course (Day 1 of 2)

10/21

This 2-day program is presented in conjunction with the National Recreation and Park Association (NRPA). Demystify the science and art of water-quality maintenance and pool management while earning your AFO certification in this comprehensive program for pool and park managers. Participate in lectures, view audio-visual presentations and analyze a variety of technical and reference materials. […]

Certified Pool Operator (CPO) Certification Course (Day 1 of 2)

10/21

The National Swimming Pool Foundation’s two-day workshop is designed to provide the knowledge necessary to operate and manage public pools and spas. The CPO class is widely accepted by health departments and fulfills the local and state requirements for certification for pool service technicians as defined in many states.  Course takes place on October 21-22, […]

Aquatic Facility Operator Instructor (AFOI) Workshop – (Day 1 of 2)

10/21

The Aquatic Facility Operator Instructor (AFOI) Workshop is an exclusive professional development opportunity designed to prepare new instructors to teach the AFO certification course. Potential attendees must apply to the National Recreation and Park Association (NRPA) to take the workshop. Once accepted, you will receive instructions on how to register. For more information and to […]

Ellis Lifeguard Instructor Licensing Program (Day 1 of 3)

10/21

Original ILTP™ Instructor Training Dates: Three Days:  Sunday, Oct. 21: 10:00 AM – 7:00 PM; Monday, Oct. 22: 9:00 AM – 9:00 PM; Tuesday, Oct. 23: 9:00 AM – 7:00 PM Renewal ILTP™ Instructor Training Date: One Day: Monday (Oct. 22):  9:00 AM – 9:00 PM Course information: Jeff Ellis & Associates (E&A) will conduct this Lifeguard Instructor […]

American Red Cross Lifeguarding Instructor Trainer Review Course

10/22

The American Red Cross is pleased to offer a Lifeguarding Instructor Trainer Review Course. The instructor trainer review course allows qualified candidates who are certified lifeguarding instructors from other approved training agencies the opportunity to participate in a modified instructor course designed to gain certification as an American Red Cross Lifeguarding Instructor.  Course registration includes all course materials. Tuition […]

Aquatic Facility Operator (AFO) Certification Course (Day 2 of 2)

10/22

For more information, see Day 1 description.

Certified Pool Operator (CPO) Certification Course (Day 2 of 2 & Blended Course)

10/22

For Day 1 of 2 In-Person CPO® Certification course information, click here. CPO CERTIFICATION BLENDED TRAINING The NSPF® Certified Pool/Spa Operator® (CPO®) Certification program is available as a blended training program.  The Course combines online curriculum with one day of classroom learning and testing that is also Day 2 of the 2 Day In-Person Course. Pool […]

Aquatic Facility Operator Instructor (AFOI) Workshop – (Day 2 of 2)

10/22

For more information, see Day 1 description.

Ellis Lifeguard Instructor Licensing Program (Day 2 of 3)

10/22

This day is also the Renewal Instructor Training date. For more information, see Day 1 description.

WWA Advanced Water Quality Certificate Course

10/23

Some have described the WWA’s Advanced Water Quality Certificate Course as an AFO or CPO course on “steroids,” as the information far exceeds the basic knowledge offered about operating typical swimming pools in the certification classes. Let’s face it, waterparks place a very high workload on most all of the water treatment systems including water […]

SAI StarGuard ELITE Lifeguard Instructor Workshop (Renewal)

10/23

Learn how experiential learning theory can streamline your lifeguard training sessions, while maximizing skills development and retention, lifeguard confidence and lifeguard professionalism. This will be a blended learning experience combining an online course with an instructor-trainer led session for StarGuard Instructors seeking renewal credentials. This course is for renewals only. Please contact sara@sai-intl.org for more information. To […]

WWA University: Ready, Set, Go! A Guide To Getting Started Workshop

10/23

This workshop is a practical guide for the first time waterpark operator or those new to management positions. Whether you are planning a public facility or your first waterpark commercial venture, this full day of exploring industry best practices with this panel of experienced waterpark professionals will prepare you for your first season or your […]

Ellis Lifeguard Instructor Licensing Program (Day 3 of 3)

10/23

For more information, see Day 1 description.

WWA University: Waterpark Design, Development & Expansion Workshop

10/23

The WWA University: Waterpark Design, Development & Expansion Workshop brings together leading industry development experts, licensed design professionals and facility operators to discuss the most important topics relating to waterpark development and expansion. You’ll hear from experienced operators who have been through the development process and successfully navigated the challenges. Learn their secrets and what […]

WWA University: Fuel Your In-Park Revenue With Marketing Strategies

10/23

Is your in-park revenue lacking the “get up and go” power it needs to be successful? You might be missing the necessary marketing strategies needed to fuel those ideas. Join us as we dive into topics relating to in-park revenue and share fresh ways to market programs that drive revenue in your park. We will […]

Executive & Senior Officials All Hazards Preparedness Workshop

10/23

This full day workshop is presented by the Texas A&M Engineering Extension Service, and funded by the U.S. Department of Homeland Security the Federal Emergency Management Association. This course provides a forum for attendees to understand strategic and executive-level issues related to all-hazard disaster preparedness, to share proven strategies and best practices, and to enhance […]

WWA University: Waterpark Maintenance School

10/23

The WWA University: Waterpark Maintenance Workshop will feature top industry experts presenting topics designed to help waterpark operators improve their periodic, routine and preventative maintenance programs. You will have the opportunity to challenge a panel of experts to help solve even your toughest operational issues. Whether you are experienced in waterpark operations and looking to up […]

WWA University: Waterpark Design, Development & Expansion Workshop Reception (Workshop Attendees Only)

10/23

Waterpark Resort Committee Meeting (Active Committee Members Only)

10/23

Public Sector Committee Meeting (Active Committee Members Only)

10/23

Safety Committee Meeting (Active Committee Members Only)

10/23

Committee Member Reception (Active Committee Members Only)

10/23

The Hitchhiker’s Guide To After The Ambulance Leaves: Preparing For What Guard Class Didn’t Teach You

10/24

As lifeguards, we are extensively trained in how to respond to an emergency and give flawless care. But what happens when the ambulance leaves? You will learn how to prepare you, your facility and your staff for how to react and what to expect in the coming minutes, hours and days following a major medical […]

Fiscal Responsibility – How To Meet Revenue & Cost Recovery Objectives

10/24

This session is designed to explore revenue and cost recovery objectives from two perspectives:  administration and facility operation.  You will gain a better understanding of how financial analysis can be used to influence decision-making in a business environment.   Our discussion will highlight how to maintain sustainable public finances by gaining knowledge in cost recovery and […]

What To Do When Foodborne Illness Pops Up In Your Facility

10/24

Each year, one in every six of us is exposed to a foodborne illness resulting in 128,000 hospitalizations and more than 3,000 deaths. Food poisoning, or exposure to a foodborne illness, has many permutations. Most of us are familiar with cases where multiple outbreaks of illness happen across the country due to E. coli or […]

Designing For Operational Efficiency and Sustainability

10/24

How do you balance thrill and safety while offering users a memorable experience with each park visit? Together, we can look at key design decisions that impact long-term sustainability and operational efficiency at any aquatic facility. This session will use real life examples of waterparks and aquatic centers that have found success in designing for […]

Engaging Your Guests On Social Media

10/24

In today’s digital world, social media isn’t a “nice to have,” it has got to be a fundamental part of your engagement strategy. But how do you know which channels to use and what strategies to deploy? Join Mickey Lewis, Corporate Director of Sales and Marketing for Splash Kingdom Family Waterparks, and Jim Moseley, Director […]

Developing Talent and Building A Strong Leadership Bench

10/24

Great leaders develop their teams and recognize the value of talent retention. In this competitive job market, it’s important to not just hold on to the best talent but to help them grow and achieve the next level on their career journey. Join Mark Dukes, GM Disneys Water Parks and Connie Blowe, Proprietor Disney Water […]

Smaller Park Meeting

10/24

Back by popular demand! Designed especially for smaller facilities, this old-fashioned town-hall meeting format encourages audience discussion of unique problems and solutions. Smaller park operators need to seemingly be masters of all trades and make a profit at the same time. Larger facilities have also expressed an appreciation for the open format discussion of issues […]

Survey Says! – What Drives Your Guests To Visit (Or Not) & How Does It Translate To Attendance, Membership & Revenue

10/24

In this two part session, PGAV Destination’s Voice of the Visitor and the World Waterpark Association’s Benchmarking Survey will be presented. While Voice of the Visitor quantifies aggregate attractions’ industry performance and provides an outlook on future visitation specifically from the point of view of the visitors themselves, the WWA Benchmarking Survey showcases the results […]

The Renovation and Upgrade Of Waterpark Rides and Attractions

10/24

This session will look at the need and the process of upgrading the attraction content of waterparks, with particular emphasis on the unique challenges facilities face with the related operational shut-down restrictions, limited space availability, building/planning controls and the potential impact on environmental services and water treatment systems. This subject takes on increasing significance as […]

Active Shooter Preparedness – Department of Homeland Security

10/24

Preparing employees for a potential active shooter incident is an integral component of an organization’s incident response planning. Because active shooter incidents are unpredictable and evolve quickly, preparing for and knowing what to do in an active shooter situation can be the difference between life and death when every second counts. Department of Homeland Security […]

Trends In Waterpark Food & Beverage

10/24

Hear about the latest trends in food and beverage from industry experts. Discover ideas to help you increase your food and beverage per caps while increasing your guest satisfaction. Learn why and how the use of technology can greatly improve your food and beverage outlets and result in higher spend, better speed of service and […]

Public Sector Committee Lunch & Learn

10/24

Join members of WWA’s Public Sector Committee, as well as other attendees who operate municipal waterparks and spray parks, for an hour-long lunch and learn event. Come ready to chat with like-minded professionals and share ideas and challenges in an informal setting. All are welcome!

Chat With Committee Members – Education, Marketing & Communications and Waterpark Resort

10/24

Stop by the WWA Booth and meet with WWA Committee leaders! They are looking forward to chatting with you on a variety of topics.

Committee Member Breakfast (Active Committee Members Only)

10/25

Waterpark Resort Roundtable

10/25

Looking to learn more about a waterpark resort-related topic that has not yet been covered elsewhere?  Join your industry colleagues for an in-depth discussion of the unique issues affecting your operation.  Why recreate the wheel when we can lean on each other to learn best practices?  Enjoy dynamic discussions and collaborate with industry leaders to gain further […]

Small Budget, No Budget Marketing

10/25

Are you an aquatic professional who is looking for resources to increase your marketing reach and social media presence? In this session, we will explore tools to fit smaller budgets, especially those set for municipal waterparks and aquatic centers. Come find a few new ideas to implement in the upcoming season. You’ll will walk away with […]

The Art of De-escalation – Strategies For Maintaining A Calm State During Challenging Situations

10/25

This session is designed to teach people the common factors and cycles of conflict and provide them with de-escalation strategies and techniques.  In addition, you will leave having a clear understanding of how to identify and defuse escalating behavior. Learn the common factors of conflict, how to break the conflict cycle and strategies and techniques […]

Creative Recruiting & Retention To Combat The Lifeguard Shortage

10/25

Waterpark professionals across the country struggle season after season, year after year to fully staff their lifeguard positions and to identify where to start in building a framework to attract their ideal team members. In this session, we’ll explore the current “shortage” issue and we’ll discuss how building a clear brand and embracing social media […]

The True Cost Of Adding An Attraction

10/25

Ever decide to add an attraction to your park only to have the final project costs go way over what you were anticipating?  Beyond purchasing the ride, the true costs for engineering, design and installation can often leave you feeling surprised and overwhelmed–especially when you aren’t aware up-front of all the factors that go into […]

When Drowning Does Not Mean Death

10/25

Drowning is the process of respiratory impairment as a result of submersion or immersion. What happens when someone drowns but doesn’t die? This session will explore non-fatal drowning (sometimes incorrectly called “dry,” “delayed” or “secondary”). Photos and videos of actual drowning patients will be presented, as well as practical information on what to do at […]

Supplier & Exhibitor Meeting

10/25

Keynote Session: Nice Bike: Making Connections That Move People

10/25

Mix thousands and thousands of black leather, bandana wearing, tattoo bearing Harley-Davidson riders with a 100th Anniversary and one beige rental car and the end result will be the perfect metaphor for connecting with others: “Nice Bike.” Nice Bike acts as a powerful catalyst to help build stronger, more unified teams. The message inspires audience […]

Chat With Committee Members – Public Sector and Safety

10/25

Stop by the WWA Booth and meet with WWA Committee leaders! They are looking forward to chatting with you on a variety of topics.

Marketing & Communications Committee Meeting (Active Committee Members Only)

10/25

Education Committee Meeting (Active Members Committee Members Only)

10/25

Chat With Committee Members – Education, Marketing & Communications and Technology & Innovations

10/25

Stop by the WWA Booth and meet with WWA Committee leaders! They are looking forward to chatting with you on a variety of topics.

Efficient Maintenance Management

10/25

Do you feel like you have no time because it’s all spent on handling daily maintenance?  In this session, we’ll review common daily, seasonal and preventative maintenance tasks.  We’ll also review training techniques for teaching your staff how to follow through and troubleshoot maintenance items at your facility. Learn daily, seasonal and preventative maintenance tasks […]

Improving Rider Experience Using Technology

10/25

This interactive roundtable discussion will explore technology options for transforming that tired attraction into a new and improved experience that will get your guests wanting to queue up time and time again.  We’ll cover topics from low tech approaches such as lighting, music and projection to high tech solutions with interactive elements and more!  Hear […]

Marketing Roundtable: The Latest Best Practices Revealed

10/25

Using a roundtable format, this session will allow you to meet with industry experts, as well as like-minded industry peers, in small groups for more intimate discussion time. You’ll leave this session with new ideas that will enable you to get the most out of your marketing. You’ll hear interesting perspectives on the toughest marketing […]

The Other Season: Creating An Exceptional Workforce That Drives Revenue

10/25

What separates good theme parks, waterparks and FECs from great ones? What will maximize your competitive advantage?  Your team is what makes your business stand out. Even if you have the best attractions, your customers will choose the competition if they do not feel valued. Your revenue plan is dependent on meeting attendance goals, which […]

An Operator’s Perspective: Practical Ways To Serve Guests With Disabilities

10/25

This session will discuss the American’s With Disabilities Act from an operator’s perspective on the ADA, as well as offer ways facilities outside the U.S. handle guests with special needs.  Operators from parks specializing in providing accommodations will discuss practical ways to create win-win situations with your guests, developing long-lasting customer relationships and supporting an inclusive […]

Incident Reporting: Why The Devil Is In The Details

10/25

Properly documenting the details of an incident at your waterpark greatly impacts your future success. Not only will complete and proper documentation allow your risk management, insurance and legal teams to understand the specifics of the situation, but it also allows facilities to put in place processes and procedures to help prevent future incidents. Learn […]

Success & Succession in Aquatic Operations

10/25

Succession planning is necessary for any operation or operator that wishes to succeed tomorrow. Learn the three major steps for building a team that will properly fit the needs of your current operation as well as prepare your organization for planned expansions, and fortify your organizational chart for inevitable top level leadership changes.

CCTV & Video Surveillance – How Are You Doing As Big Brother?

10/25

Most facilities use CCTV and video surveillance, yet few define the use, placement, review and retention of recordings on these devices. Protect yourself and your facility by knowing the legal considerations surrounding their use, and “lessons learned” by those who use them.  Discussions of best practices and “reasonable expectation of privacy” will be included.

A Bloody Good Time: Interactive In-Service Training

10/25

This interactive session will give you new ways of implementing realistic scenarios in your current in-service training program. We will share the tools necessary to take your in-service and training to the next level by using moulage (the application of mock injuries) and other innovative training techniques and give you examples to take back to […]

The Royal Treatment: Developing VIP Programs At Your Park

10/25

When our job is to create special memories how can we create an extra special experience? Discover how to develop a VIP Guest Program at your park and how to deliver it to guests. Learn all about the ways a VIP can command a premium price and add to your brand and bottom line.

Lessons Learned: Hyland Hills Water World – We’ve Seen A Thing Or Two

10/25

Hyland Hills Water World, owned and operated by Hyland Hills Park and Recreation District just outside Denver, was established in 1979 through the efforts and vision of WWA Hall of Famer and then Hyland Hills Executive Director, Greg Mastriona. Water World is one of the largest and most innovative waterparks in the world. Hear present […]

Non-Traditional Groups and Other Sales Ideas

10/25

We dare you to think outside the box! Though corporate and social events are the bread and butter of any group sales department, there are plenty of opportunities for your sales team to access networks of people and create group events without businesses and organizations having to pay out of pocket. Additionally, the session will […]

Technology & Innovations Committee Meeting (Active Committee Members Only)

10/25

Keynote Session: Customer Experience Is The New Competitive Advantage – What Works, What Doesn’t & Why it Matters More Than Ever

10/26

The greatest source of lost revenue for your business is the prospect you never knew about. They clicked away without buying, drove past without stopping in or hung up on your voice mail system. Worse yet, you have no idea who they were, or how many there were. So, how do you earn and keep […]

Waterpark Maintenance – Beyond The Water

10/26

The job description for Pool Operators is beginning to evolve, requiring increasingly in-depth maintenance experience and knowledge in plumbing, electrical, HVAC and long-range preventive maintenance (PM) planning. This session explores the basics of evaluating or re-vamping a maintenance plan, concentrating on increasing longevity, cost reduction and efficiency. Identifying maintenance tasks that are overlooked and best […]

Don’t Let Your Teams & Your Profits Go Slip-Sliding Away: Injury Prevention & Management

10/26

This fun, interactive lecture will focus on creating a proactive, shared organizational mindset centered around injury prevention and management through the establishment of habits and behaviors and combining those with systems. The results will demonstrate outcomes of lower injury incidence in teams and guests, increased retention, decreased costs and increased profitability.

Crisis Management: How To Respond To Both The Real & Fake News About Your Venue

10/26

News, whether REAL or FAKE delivered both digitally and by traditional means, greatly impacts how your attractions are perceived by the general public and your patrons.  Media management is essential when promoting and protecting our organizations and our industry.  Learn tips from seasoned media managers on how to best handle a situation or a crisis. We’ll also […]

Not Your Typical Lifeguard Candidate

10/26

Are you finding difficulty filling your roster with enough qualified candidates? Learn how stepping away from traditional hiring models can reap big rewards. Hear how large waterparks have found success with hiring lifeguards that in the past haven’t been considered typical. Discover how hiring 15 year old’s, seniors and international staff can help solve your […]

Picture This – From Cell Phones to Drones

10/26

This session will help you to effectively incorporate photography into your brand from the best use of cell phone photos to shooting your own PSA’s and commercials. The presentation will touch on valuable apps to enhance your photos, tips for mastering the art of cell phone photography, how to fly your own drone footage or […]

60 Aquatic Facility Ideas In 60 Minutes

10/26

Join this collaborative session and share your ideas with others in the industry. Participants will come away with a large list of ideas including special events and programming ideas that will help your facility generate revenue and/or improve efficiency. Each participant will receive a handout outlining more than 60 ideas. This session is designed to […]

The Competitive Edge

10/26

The competitive edge focuses on a paradigm shift in how to select and hire your lead staff (senior guards and managers). It explores a working model through interactive elements for the participants to examine an intriguing model to move to in order to have the best lead staff for your operations which focuses on a […]

How Your Facility Can Be A Drowning Prevention Hero In Your Community

10/26

Drowning still remains the leading cause of unintended, injury-related deaths among children 4 and under. This session will build on the World’s Largest Swimming Lesson (WLSL) to share best practices in establishing and promoting partnerships with local and national water safety organizations to benefit your community. Session takeaways will include simple ways to reach out […]